Return policy on customer remorse
If you happen to change your mind, all items can be returned within a 30 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at support@industriallynx.com
We only accept returns for customer remorse on the following conditions:
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For items with a manufacturer seal, the manufacturer seal must be unopened
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The item must be in its original packaging with all original accessories
In case of customer remorse returns, shipping costs are paid by the customer. Hence, if the return of a unit based on change of heart and likeness, a deduction of 25% of the original price will be made as re-stocking fees.
Return policy on damaged, wrong or dysfunctional products
If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at support@industriallynx.com
In the aforementioned case, you will have 30 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 30 days period from receiving the order.
You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.
Returning an order
Contact us via email at support@industriallynx.com, and state the reason of your return, and we will send the RMA return label according to the reason of your return. The return label will have shipping costs paid.
Pack the item neatly and carefully and send the item.
Cancelling an order
You have 24 hours days before the item(s) have been shipped to cancel your order.
A Cancelation fees of 15% will be applied if customer decided to cancel the order after conducting the purchase.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at support@industriallynx.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. Industrial Lynx will not be responsible at any means if the carrier lost the ordered product after the actual order has been shipped and a tracking number has been issued and scanned. However, we will open investigation with the carrier and try to resolve the issue at the earliest possible way.
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.
Contact Us:
Customer Support 24/7
Phone: 9492272349
Email: support@industriallynx.com
Address: 24871 Buttercup Dr, Laguna Niguel, CA 92677